Substitution
By placing an order, you are authorizing Wardexpress.com to make substitutions allowed by stringent guidelines. Wardexpress.com will always attempt to fill the order as closely as possible; however, if the container, flowers, or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.
If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, the filling florist will replace the arrangement at no additional cost. However, we reserve the right to substitute alternate color on roses; that is, should you place an order for a particular rose color and it becomes unavailable, we will substitute an alternate rose color without notification. The placement of your rose order implicitly authorizes us to change rose color as necessary, without contacting you. The missing element will be substituted with the next best option; care is always taken not to alter the look and feel of the composition
Wardexpress.com will gladly refund any purchases if the filling florist fails to provide a resolution to any problem that occurs during the preparation and/or delivery of the item.
Delivery
Materials on this website are intended for delivery only within the cities in Jordan listed at checkout. We do not represent that any item on this website is available for delivery outside these locations. Orders requesting delivery to areas not listed at checkout or outside Jordan will not be accepted. Customers are responsible for ensuring that the selected delivery location is within our supported service areas.
Orders will be delivered anytime between 10 am and 9 pm
A delivery delay might occur due to weather conditions, Traffic or incorrect delivery addresses provided by the customer.
In case the recipient is unavailable at the given address, the delivery driver will leave the product at the doorstep with a note.
Cancellation
Cancellation must be requested at least 48 hours before the requested delivery date. Cancellations made less than 48 hours before the requested delivery date will not be accepted, and the order will be charged in full.
Once payment has been received into our account, we are not responsible for issuing a refund if the requested order/delivery date has already passed. If payment is received late (after the scheduled order/delivery date that was confirmed with you), no refund will be provided. We schedule deliveries based on the agreed date with the customer and therefore regret that we cannot process cancellations or refunds in these circumstances.
We will not deliver any items until the full payment has been received and cleared in our account. If you place an order for a specific delivery date (for example, for tomorrow) but the funds arrive late (e.g. three days later), we will not deliver on the originally requested date. Delivery will only be arranged once payment is confirmed in our account, and we will then reschedule the delivery date with you.
If you wish not to take delivery of the order at that time, you may keep the amount paid as a store credit for three months. During this period, you can reschedule the delivery and change the items in your basket for the same amount.
We further regret that you may not cancel an order for:
(i) perishable goods once your order has been dispatched; or
(ii) customized goods if, at the time you seek to cancel, the customization process has already begun.
Where a valid cancellation is accepted (i.e., made at least 48 hours before the requested delivery date and not falling under the exceptions above), the customer will be refunded to the same credit card used for the purchase within 5 business days.
Refund Policy (Replacement due to non-satisfaction)
If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or is dissatisfied with the quality, the customer who placed the order will be given a 100% refund or replacement, provided that the customer writes an email to us at contact@wardexpress.com about the reason for dissatisfaction, along with proof of poor quality/packaging/service, within 2 days of delivery. Wardexpress.com will respond as soon as possible.
Incorrect Items
If we have sent you an incorrect item, please notify our Customer Service as soon as possible and they will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.
Wardexpress.com is committed to keeping our customers informed about how we use the information we gather from you through the use of our website Wardexpress.com
Pricing
All prices shown are in Jordanian Dinar (JD).
